Day 32: Secret Playbook

One useful document to bring together as you go is a company handbook for operations, or “Secret Playbook”. It doesn’t have to be an encyclopaedic effort, just establish the basic rules and procedures.⁣⁣

⁣⁣In theory this should mean that a brand new member of staff could run the show without close support. A first-draft contents could look like this:⁣⁣

1. How we open the shop⁣⁣

2. How we look after customers⁣⁣

3. How we build the product⁣⁣

4. How we handle problems⁣⁣

5. How we close the shop⁣⁣

⁣⁣One immediate benefit of writing this stuff down is to get early clarity on how things need to work. Moving forward it’s a framework for staff inductions and a safety net for when they fly solo.👩🏻‍🚀🚀✨

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